Refund policy

At Lovichi, your satisfaction is important to us.

Change of Mind

Due to the nature of skincare and wellness products, we do not accept returns or offer refunds for change of mind.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order at hellolovichi@hotmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will assess your request and, if approved, provide a replacement, store credit, or refund where appropriate.

Return Conditions

Items must be:

• Unused and unopened

• In their original packaging

We may not accept returns that do not meet these conditions unless required by Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If you have any questions, please contact us at hellolovichi@hotmail.com.